About our Founder

Eva M Francis, RN, MSN, CCRN is the Founder and CEO of Brilliant Training & Consulting, Inc. She is a Registered Nurse, an Author, a Professional Speaker, a Leadership Development Coach & a Visionary Healthcare Consultant. She is a former accomplished & successful Hospital and Healthcare Executive with over 3 decades of experience as a Clinician, Leader & Nurse Executive. Eva served as the Associate Vice President of Nursing (Critical Care & Emergency Services) at Mount Sinai Medical Center, Miami Beach, Florida.

Eva M Francis RN, MSN, CCRN is now the President & CEO of BHLI which is a Training, Consulting, & Leadership Development Institute. She is well known & respected in the industry for her expertise in Healthcare Training & Leadership.

Eva received a Diploma in Nursing from the University of the West Indies, Kingston Jamaica, a Bachelors of Nursing and a Masters degree in Nursing from Florida Atlantic University.

Eva is committed to Train -Empower-Inspire -Executives, Leaders, Physicians and Staff to Raise the Bar in the Healthcare Industry through Leadership, Coaching & Excellent Customer Service. Eva believes that she is called to serve by sharing her gifts of Servant Leadership to Healthcare professionals, and other potentials, so that they can impact the lives of those they are called to serve... She also believes that every patient, whether they are in a physician's office, a hospital or in a clinic deserves the right to have the best experience - mainly because hospital customers are very different than those in any other industry for one important reason - they don't want to be there. The experience is scary, confusing, intimidating, and at times they feel like no one understands them.

Below are a few of her Accomplishments from prior Organizations:

  • Promoted & Mentored Various Nurse Leaders
  • Directed Clinical Operations of Critical Care, Emergency Services with oversight of over $ 50 million budget and performance management of over 400 employees.
  • Directed Clinical operations for the construction and renovation of Critical Care Units.
  • Directed Clinical operations for construction of Free Standing Emergency Department
  • Successful in gaining Stroke Certification and Chest Pain Certification
  • Marketing of Cardiovascular & Emergency Services for growth
  • Led the various Clinical Team with overall responsibility for formulating policies & procedures and standard of practice
  • Patient Satisfaction Initiatives
  • Increased Emergency Department Patient Satisfaction Scores from 60th percentile to 90%
  • In serviced staff on Joint Commission Accreditation leading them to multiple successful committee
  • Led the Value Based Purchasing Team focusing on Pay 4 performance
  • Led the Emergency Department Flow Committee focusing on decreasing thru put times in the Emergency Department
  • Led the Emergency Department to a successful Chest Pain Accreditation Survey
  • Led the Emergency Department Team to a Successful Stroke Accreditation Survey
  • Successfully implemented Minor Care/Fast Track in Emergency Department
  • Coordinated Joint Commission Survey Preparation for Critical Care & Emergency Department Nursing

Eva speaks & has designed programs on the following topics:

  • Customer Service in Healthcare
  • Transforming Culture to improve Patient Experience
  • Journey from the Bedside to the Board-Room ( How to be Promoted)
  • Leadership Excellence in Healthcare
  • Passion & Power to Lead a Team
  • Leadership & Executive : Thriving in this Challenging Healthcare Climate
  • Graduation Keynote ( Nursing Grads) Unleashing Your Brilliance at the Bedside / Touching lives & Making a Difference in Healthcare

Eva is a member of several professional Organizations:

  • National Nurses in Business Organization (NNBA)
  • American College of Healthcare Executives (ACHE)
  • American Association of Critical Care Nursing (AACCN)
  • Florida Nurses Association ( FNA)
  • National Speakers Association (NSA)
  • Florida Speakers Association (FSA)
  • Toastmasters International (TI)

Eva lives for service, and is very passionate about helping Healthcare Professionals & organizations reach the highest level of excellence.

Eva will empower-inspire-challenge you & your team to move to a higher level of operation in your organization